Refund Policy

Hire Period

• The standard hire period for any equipment is 24 hours
• There are no discounts for equipment being hired for shorter periods
• You are responsible for the equipment during the period of hire.
• Note that some of our equipment is subject to being delivered. Set up, and packed down by the owner. 
• To our discretion our giant items like candy cart / Cocktail Cart are only permitted at an event for 5 hours.
• Giant 21 lights are picked up at midnight or beforehand at our discretion if otherwise arranged overnight
• If your venue is upstairs a $55 hauling fee/ upstairs fee will apply.

Condition of items

In our line of business, the rental of party equipment occasionally results in wear and tear, a natural consequence of usage beyond our control. Please be advised that we do not offer refunds for items exhibiting wear and tear, as this is inherent to the nature of our industry. We remain committed to providing quality service and appreciate your understanding in this matter.

Fees 

• Penalty fees of 10% per/day for the first three days, after that this will increase to 30% per/day, for all equipment not returned by the agreed hire period. 

Delivery and Collection

Delivery and collection cost will vary Hamilton area has a standard one of fee of $55 delivery fee.

All equipment that is being picked up will not incur a charge. 

Courier is not our preferred option and is available only on some non-breakable items at your (the hirer) cost.

Please note that it is your (the hirer) responsibility to ensure that all equipment is packed well. Any equipment that is broken on the return courier through packaging negligence will be charged at replacement cost.

Some equipment will be delivered by the owner and will be subject to a delivery cost. 

This cost will be agreed to before any equipment being released. Delivery cost is subject to your location and the equipment you hire.

Deposits 

A non-refundable deposit of 50% is required to secure your booking (equipment) and the dates you need.Even if you (the hirer) cancel your booking within 30 days of your event, 50% of your booking is non-refundable.If you (the hirer) cancel your booking within 14 days of your event, 100% of your booking is non-refundable.

This is an important part of the booking so please read 50% is non Refundable if you cancel no matter the circumstances.

HU&CO Party Hire is not liable or required to refund you (the hirer) in the event of any restrictions, the NZ government orders, This includes COVID, lockdowns, or other forced cancelations due to the pandemic. By negotiation, HU&CO Party Hire may consider a voucher that can be redeemed within a particular timeframe. These vouchers only apply to COVID-related cancelations and are at the discretion of HU&CO Party Hire.

• No equipment will be released without full payment being made 14 days before your event.No booking is secure until you (the hirer) has 
• paid in full (through online services) or 

• 50% deposit has been paid 

If there are any delays due to non-payment, then the owners (HU&COPartyHire) will not be held accountable, and HU&CO Party Hire reserves the right to re-book any equipment to another hirer.

Change of Mind

for any reason if you change your mind for your booking and want a full refund it is up to the discretion of HU&CO Party Hire, in general circumstances a credit note will be given or 50% of your refund in no circumstances are they required to offer a full refund back for change of mind. So please shop carefully.

Bond

Bonds of up to $100 will be applicable, which are due in cash on delivery or bank deposit (3 working days before delivery). Bonds will be refunded once all equipment has been returned and checked. 

• More significant bonds will apply to equipment such as the photo booth, Candy Cart.

• No bonds will be returned for equipment that has not been inspected. 

Cleaning and Care of equipment

All equipment is checked before being dispatched, picked up, or delivered, and once these are returned, they will be inspected to ensure they are in good order before any bonds are refunded. 

Please notify the owner immediately if there is any damage to any equipment on arrival, and we will do our best to replace the equipment/item.

If any equipment is damaged or broken while on hire, please notify the owner immediately. Please note that the full replacement value of the equipment/item will be charged to you unless otherwise agreed.

Any equipment with stains/or damage that cannot be removed or fixed may be subject to a complete replacement charge/cost.

Packaging

Please ensure that any equipment that is provided in its original packaging is returned this way

Please ensure any/all packaging, bubble wrap, or similar is returned with the equipment

Specialty equipment for hire

Photobooth

No children to be operating the photo booth.

Set up/pack down will be done by the owner (HU&CO Party Hire)

Photobooth is hired per the hour and HU&CO Party Hire will be their at an agreed time to pick the booth up.

If all your prints are not used in the time frame under no circumstances is HU&CO Party Hire responsible to give back a refund it's up to you and your guest to use those photos in the given time you have requested.

Candy Cart

• Candy Cart is not to have any liquid on it
• points are located on the cart for the hanging of bunting or flags
• nails or items that will damage are prohibited.
• No Children what so ever are to operate or touch the cart.
• Not to move the cart once we place it in the spot that you the hirer has requested the cart must stay their.

Payment and Deposits outside of website

Payments can be made:

1. Internet banking
2. Cash

To:  

Account Name: HU&CO Party Hire

Account Number: 12-3454-0167167-00

Reference: Invoice Number