HU&CO PARTY HIRE
Terms of Service & Hire Conditions
Last updated: 29 August 2026
Welcome to HU&CO Party Hire. By making a booking with us, purchasing a product or service, or using our website, you agree to these Terms of Service and Hire Conditions.
Please read these terms carefully before making a booking.
1. About Our Services
HU&CO Party Hire provides party equipment, event hire, entertainment, styling and related services.
Our website allows customers to view and book available products and services online.
We are now fully online and no longer operate a walk-in retail shop.
Our services, products, availability and pricing may change from time to time.
2. Booking & Payment
A booking is only considered secured once the required payment has been received.
Unless otherwise stated:
- A 50% non-refundable deposit is required to secure your booking.
- The remaining balance must be paid by the required due date stated on your invoice or booking confirmation.
- Full payment must be received before equipment or services are released or provided.
- If payment is not received by the required due date, HU&CO Party Hire reserves the right to cancel the booking and make the equipment or service available to another customer.
It is the customer’s responsibility to ensure payment is made on time.
3. Cancellation Policy
We understand that plans can change. However, when you make a booking with us, we reserve the equipment, date and resources specifically for your event.
Cancellation more than 30 days before your event
Your 50% deposit remains non-refundable.
Where appropriate, HU&CO Party Hire may offer a credit or alternative arrangement at our discretion.
Cancellation within 30 days
The 50% deposit remains non-refundable.
Cancellation within 14 days
100% of the booking price is non-refundable, subject to any rights you may have under New Zealand consumer law.
Change of Mind
If you simply change your mind about your booking, a refund is not automatically available.
HU&CO Party Hire may, at its discretion, offer a credit, partial refund or alternative booking date.
4. Weather & Unforeseen Circumstances
The safety of our customers, staff and equipment always comes first.
For outdoor equipment such as bouncy castles, weather conditions may affect whether we can safely proceed with a booking.
If weather conditions make it unsafe to provide the service, we may:
- Reschedule your booking, subject to availability; or
- Provide a credit toward a future booking.
Where possible, customers should have a suitable indoor or undercover backup location.
COVID-19, Government Restrictions & Major Events
If your event cannot proceed because of government restrictions, public health requirements, lockdowns, or other circumstances outside our reasonable control, HU&CO Party Hire will work with you to find a reasonable solution.
This may include rescheduling or providing a booking credit.
Any refund will be considered in accordance with applicable New Zealand law and the circumstances of the cancellation.
5. Hire Period
The standard hire period for general equipment is 24 hours, unless otherwise stated on the product listing or booking confirmation.
Some products have different hire periods.
For example:
- Bouncy castles: Maximum 6 hours of playtime
- Soft play: Maximum 4 hours of playtime
- Giant items such as Candy Carts/Cocktail Carts: Generally up to 5 hours
- Giant 21 Lights: Collection may be arranged for midnight or earlier at HU&CO Party Hire’s discretion.
If you require equipment earlier than the agreed collection time or require an additional day’s hire, an additional fee may apply.
6. Customer Responsibility
The hirer is responsible for the equipment from the time it is collected or delivered until it is returned to HU&CO Party Hire or collected by our team.
Customers must:
- Use equipment appropriately and for its intended purpose.
- Take reasonable care of all hired equipment.
- Keep equipment secure and protected from damage.
- Follow all instructions provided by HU&CO Party Hire.
- Notify us immediately if equipment is damaged, lost or becomes unsafe.
7. Damage, Loss & Replacement
All equipment is inspected before and after hire.
If equipment is damaged, lost, excessively soiled or returned in a condition that requires repair or replacement, the hirer may be responsible for the reasonable cost of cleaning, repair or replacement, subject to applicable law.
If damage occurs during your hire period, please contact us immediately.
Customers should never attempt to repair equipment themselves unless specifically authorised by HU&CO Party Hire.
8. Normal Wear & Tear
Party hire equipment naturally experiences reasonable wear and tear through normal use.
Normal wear and tear does not automatically entitle a customer to a refund.
However, this does not limit any rights you may have under New Zealand consumer law.
9. Cleaning & Care
All equipment is checked before being provided to the customer and after it is returned.
Customers are expected to return equipment in a reasonably clean condition and free from food, rubbish and excessive dirt.
Additional cleaning charges may apply where equipment is returned excessively dirty or stained.
This may include:
- Mud
- Excessive dirt
- Sunscreen
- Sticky substances
- Excessive food or drink residue
- Stains requiring additional cleaning
10. Bonds
A security bond of up to $150 may apply to some bookings.
Higher bonds may apply to specialty or higher-value equipment, including photo booths and Candy Carts.
The bond must be paid as specified on your booking or invoice.
Bonds are refunded after the equipment has been returned and inspected, provided there are no outstanding cleaning, damage, loss or other applicable charges.
No bond will be refunded until the equipment has been inspected.
11. Delivery & Collection
Delivery and collection charges depend on the location, equipment and service booked.
Our standard Hamilton-area delivery fee is generally $60, unless otherwise stated.
Equipment that is specifically listed as customer collection will not incur a delivery fee.
Some equipment must be delivered, installed and collected by HU&CO Party Hire.
Delivery fees will be confirmed before the equipment or service is released.
Upstairs / Difficult Access
A $55 hauling/upstairs fee may apply where equipment needs to be carried upstairs or transported a significant distance from the vehicle to the setup location.
Additional charges may apply where access is particularly difficult or requires additional staff/time.
12. Couriered Equipment
Courier delivery is not our preferred option and is only available for selected non-breakable items.
Where courier delivery is approved:
- Courier costs are the responsibility of the hirer.
- The hirer is responsible for ensuring equipment is packaged securely for return.
- Any damage caused by inadequate packaging may be charged to the hirer.
13. Transportation of Equipment
Customers collecting equipment must use a suitable vehicle.
For safety reasons, certain equipment must not be transported in the back of a ute or trailer.
HU&CO Party Hire reserves the right to refuse the release of equipment if we reasonably believe it cannot be transported safely or may be damaged during transportation.
Where equipment is refused due to unsafe transportation arrangements, cancellation and refund conditions will apply in accordance with applicable law and the circumstances.
14. Bouncy Castles & Soft Play
Bouncy castles and soft play equipment must be delivered, installed and packed down by HU&CO Party Hire unless the specific product is advertised as available for customer collection.
Our toddler castles may be available for customer collection where specifically stated.
Customers must follow all safety instructions provided by our team.
Bouncy castles must not be used during unsafe weather conditions, including excessive wind or conditions where the equipment cannot be safely operated.
15. Power & Generators
Most bouncy castles require continuous power.
If your venue does not have a suitable power supply, you are responsible for providing an appropriate generator.
Each blower requires a minimum of 2.5kW of power.
Please confirm with your generator hire company that the generator is suitable for the equipment being used.
HU&CO Party Hire does not currently hire generators.
16. Bubble House
The Bubble House has a maximum capacity of 6 people at one time.
A minimum area of:
6m × 8m floor space
3.3m minimum ceiling height
is required.
Customers must ensure the area is suitable and free from hazards before our team arrives.
The Bubble House must not be moved once installed.
Cleaning and removal of internal balloons is included in the hire.
Excessive cleaning caused by misuse, sunscreen, mud, sticky substances or similar may incur an additional cleaning fee.
17. Candy Cart & Specialty Equipment
Our Candy Cart must be handled carefully.
The following rules apply:
- No liquids are permitted on the cart.
- The cart must not be moved once positioned by HU&CO Party Hire.
- Customers must not attach nails, screws or anything that may damage the cart.
- Children must not operate, move or interfere with the cart.
- Any included hanging points should be used appropriately.
Popcorn, Snow Cone & Candy Floss Machines
Machines must be transported and used in accordance with HU&CO Party Hire’s instructions.
Machines must not be transported on the back of trailers.
Where damage occurs due to negligence, misuse or failure to follow our instructions, the hirer may be responsible for the reasonable cost of repair or replacement, subject to applicable law.
18. Photo Booth Hire
Photo booths must be operated in accordance with the instructions provided by HU&CO Party Hire.
Children must not operate the photo booth without appropriate adult supervision.
HU&CO Party Hire will arrange setup and pack-down where included in the booking.
the latest we pack down a selfie / or photo-booth is 10pm any time outside of this will incur and inconvenience fee.
Photo booth hire is based on the time stated in your booking.
Unused photo prints or allocated photo booth time are not refundable where customers or guests choose not to use the service during the booked period.
19. Public Holiday Surcharge
A 50% public holiday surcharge may apply to bookings provided on New Zealand public holidays.
This surcharge covers additional staffing and operating costs associated with public holiday work.
Applicable public holidays include:
- New Year’s Day
- Day after New Year’s Day
- Waitangi Day
- Good Friday
- Easter Monday
- ANZAC Day
- King’s Birthday
- Matariki
- Labour Day
- Christmas Day
- Boxing Day
Any additional surcharge will be shown or communicated before your booking is confirmed.
20. Product Images & Descriptions
We make reasonable efforts to ensure our product images, colours, descriptions and specifications are accurate.
However, colours may appear differently depending on your device or screen.
Minor variations may occur between photographs and the actual product.
We reserve the right to update product descriptions, availability and pricing where necessary.
21. Website Use
You agree to use our website lawfully and responsibly.
You must not:
- Use our website for unlawful purposes.
- Attempt to gain unauthorised access to our systems.
- Upload malicious software or viruses.
- Copy, reproduce or exploit our website content without permission.
- Submit false or misleading information.
- Interfere with the operation or security of our website.
We reserve the right to restrict or terminate access to our website where these terms are breached.
22. Third-Party Services
Our website may use third-party services and platforms, including payment providers, booking systems, social media platforms and Shopify.
Third-party services may have their own terms and privacy policies.
HU&CO Party Hire is not responsible for the policies or practices of third-party websites or services outside our reasonable control.
23. Personal Information
Any personal information provided through our website or during the booking process will be handled in accordance with our Privacy Policy.
By making a booking or contacting us, you acknowledge that we may need to collect and use your information to process your booking, provide our services and communicate with you.
24. Limitation of Liability
HU&CO Party Hire takes reasonable care in providing our products and services.
Nothing in these Terms is intended to exclude, restrict or limit any rights or remedies that cannot legally be excluded under New Zealand law.
To the maximum extent permitted by law, HU&CO Party Hire is not responsible for losses that arise from circumstances outside our reasonable control, including events, weather conditions, venue restrictions, power failures or actions of third parties.
25. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, services or legal requirements.
The latest version will be published on our website.
By continuing to use our website or services after updated Terms are published, you agree to the updated Terms to the extent permitted by law.
26. Governing Law
These Terms are governed by the laws of New Zealand.
Any disputes will be dealt with in accordance with applicable New Zealand law.
27. Contact Us
If you have any questions about these Terms, your booking or our services, please contact us.
HU&CO Party Hire Limited
📧 info@huandcopartyhire.co.nz
📱 027 2724 275
📘 Facebook: HU&CO Party Hire
📸 Instagram: @huandcopartyhire
🎵 TikTok: @huandcopartyhire
Thank you for choosing HU&CO Party Hire. We can’t wait to help make your event unforgettable! 🎉